Thinking Smarter and Working Better with Automated Network Management

A Tier 1 North American communications service provider (CSP) revolutionized its approach to network management by implementing Spirent VisionWorks, achieving unmatched visibility and operational efficiency. With proactive monitoring and automated troubleshooting, the CSP eliminated network-wide outages, improved SLA compliance, and significantly reduced mean time to repair (MTTR).

The Challenge

Years of workforce reductions and the increasing complexity of 5G network rollouts left the CSP with critical visibility gaps and a reliance on reactive troubleshooting methods. These challenges led to prolonged outages, inefficiencies, and reduced operational agility. The CSP needed a solution that could bridge these gaps and enable smarter, proactive management of both 4G and 5G networks.